Faced with outdated mapping and slower response times, Sundance Systems turned to Google and Woolpert to modernize their emergency dispatch platform.
Business Challenge
Sundance Systems provides dispatch software that helps police, fire, and EMS teams manage 911 calls and real-time response. Maintaining accurate maps through alternative GIS systems became a challenge, leading to outdated location data and slower emergency response. Sundance needed a solution that was easy to manage, updated automatically, and reliable in the field.
Benefits
- Reliable Location Data: Automatically updated maps reduce the risk of outdated or missing address information.
- Visual Context for Dispatchers: Street View helps dispatchers and responders understand the environment before arrival.
- Streamlined Workflows: Integrated geocoding and routing speed up call handling and response coordination.
“When we needed to move to a paid API, Google connected us with Woolpert, and the transition was seamless. They’ve been a helpful, responsive partner throughout the process.”
- Dennis Withem, President of Sundance Systems
Working With Woolpert
“When we needed to move to a paid API, Google connected us with Woolpert, and the transition was seamless. They’ve been a helpful, responsive partner throughout the process,” said Dennis Withem, President of Sundance Systems.
The Solution
To streamline operations, Sundance adopted Google Maps Platform to power Geocoding, Directions API, and Street View features within their dispatch system. Woolpert Digital Innovations supported the transition and helped ensure a smooth integration. The result is a web-based platform that gives dispatchers and first responders reliable tools to find, navigate, and visualize calls with confidence. Users can also make manual address edits or pull in local GIS layers when needed.
