LendingPad improved address accuracy and streamlined the user experience by integrating Google Maps Platform with support from Woolpert.
Business Challenge
LendingPad is a SaaS platform designed for mortgage lenders to process large volumes of property data daily. Previously, users entered home addresses manually, increasing the chance of errors and slowing down critical processes like underwriting. With data quality directly tied to customer satisfaction and retention, LendingPad needed a faster, more accurate way to handle address input.
Benefits
- Improved Data Accuracy: Reduction in manual entry errors ensure consistent property information.
- Faster Address Entry: Autocomplete accelerates user workflows and minimizes friction.
- Customer Retention: Fewer errors and better experiences decrease churn and increase satisfaction.
“Woolpert’s team made everything easier. Even basic questions were answered quickly, without the hassle of going through a generic support line. Their help during the API migration saved time and gave us confidence that everything was set up correctly.”
- Wes Yuan, CEO of LendingPad
Working With Woolpert
“Woolpert’s team made everything easier. Even basic questions were answered quickly, without the hassle of going through a generic support line. Their help during the API migration saved time and gave us confidence that everything was set up correctly,” said Wes Yuan, CEO of LendingPad.
The Solution
To modernize their system, LendingPad integrated Google Maps Platform—using Autocomplete, Geocoding, and Places APIs—to streamline address capture and improve data reliability. Woolpert Digital Innovations supported the integration and led the migration from an older version of the Places API to a new one ahead of its sunset. This provided more control over the data retrieval, lower latency responses, and a more intuitive “outcome” based billing model. The transition was quick and cost-effective, ensuring uninterrupted service and improving user experience.
